(330) 753-0100

Return Policy

Online Retail Return Policy:

We stand behind our products. Except as otherwise noted, every product purchased at Keene Village Plastics has a 30-day return policy. You must obtain an RMA before returning an item by contacting support via e-mail or phone. When returning an item for an exchange, the returned item must be received by Keene Village Plastics before a replacement item is shipped out. If you need an item quickly, you may purchase a replacement to be shipped out immediately and we will reimburse once we receive the returned item and verified its condition. Items without original packaging may be subject to a restock fee or possible rejection of credit. You are responsible for properly and securely packing the returned item to avoid any damage.

Keene Village Plastics warrants our products are free from defects in material and workmanship. Replacement may be issued for any product which is found to be defective under the terms of this warranty. Defective returns will be accepted for exchange or repair, at our discretion, only within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose 15% restocking fee, based on the condition of the item returned. All return shipping costs are the responsibility of the customer.

All questions or returns use support@villageplastics.com

Wholesale Return Policy:

We stand behind our products. Products returned after 30 days are subject to a restocking fee of 15% unless determined to be defective. Keene Village Plastics warrants our products are free from defects in material and workmanship. Replacement may be issued for any product which is found to be defective under the terms of this warranty.  If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of receipt. A product must be diagnosed "defective" by a member of the Technical Support Staff at Keene Village Plastics before we can accept it as a defective return. If there is no exchange or repair we have the right to impose 15% restocking fee, based on the condition of the item returned. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.

The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure, we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive and inspect the product.

Please call our office line at 330-753-7707 to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.

We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 business days.

Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to charge up to a 35% restock fee or refuse a return on any product that does not meet these requirements. All returns must also be packed in an outer shipping carton with the RA written on the shipping label. Please do not write anything on the outer box – only on the label.

All questions or returns use support@villageplastics.com